A 'source' refers to a raw collection of verbatims which can grow over time. For example, a source could be all the responses collected to a survey, the emails in a team mailbox, the transcripts in a messaging channel, or all of the calls against a telephone number.

Sources are added to datasets in order to build a model to interpret and structure the verbatims within them.

 

Each source can be added to up to 10 different datasets.

 

You can add up to 20 sources to a dataset within the platform's GUI.

 

An example source card in the Sources page

 

Please Note: You should only add multiple sources to a dataset if they are of a similar type and share a similar intended purpose (e.g. capturing customer feedback, or multiple email inboxes that service similar requests).

 

You can see all of the sources in your account by navigating to the Sources page.

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